Privacy Policy
Last updated: June 27, 2025
This Privacy Policy describes how DeltaCrown LLC (the "Site", "we", "us", or
"our") collects, uses, and discloses your personal information when you visit, use our
services, or make a purchase from velru.com (the "Site") or otherwise
communicate with us regarding the Site (collectively, the "Services"). For purposes of
this Privacy Policy, "you" and "your" means you as the user of the Services, whether you
are a customer, website visitor, or another individual whose information we have
collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time, including to reflect changes to our
practices or for other operational, legal, or regulatory reasons. We will post the revised
Privacy Policy on the Site, update the "Last updated" date and take any other steps
required by applicable law.
To provide the Services, we collect and have collected over the past 12 months personal
information about you from a variety of sources, as set out below. The information that
we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about
you to communicate with you, provide or improve the Services, comply with any
applicable legal obligations, enforce any applicable terms of service, and to protect or
defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depends on how you interact
with our Site and use our Services. When we use the term "personal information", we are
referring to information that identifies, relates to, describes or can be associated with
you. The following sections describe the categories and specific types of personal
information we collect.
Information that you directly submit to us through our Services may include:
• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address,
payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and
other information used for account security purposes.
• Shopping information including the items you view, put in your cart, saved into
your account like loyalty points, reviews, referrals or gift cards, or purchases.
◦ Loyalty points/product reviews/referrals/gift cards saved
• Customer support information including the information you choose to include
in communications with us, for example, when sending a message through the
Services.
Some features of the Services may require you to directly provide us with certain
information about yourself. You may elect not to provide this information, but doing so
may prevent you from using or accessing these features.
We may also automatically collect certain information about your interaction with the
Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies
("Cookies"). Usage Data may include information about how you access and use our Site
and your account, including device information, browser information, information about
your network connection, your IP address and other information regarding your
interaction with the Services.
Finally, we may obtain information about you from third parties, including from vendors
and service providers who may collect information on our behalf, such as:
• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account,
credit or debit card information, billing address) to process your payment in order
to fulfill your orders and provide you with products or services you have requested,
in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our
Services or advertisements, we, or third parties we work with, may automatically
collect certain information using online tracking technologies such as pixels, web
beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this
Privacy Policy. Also see the section below, Third Party Websites and Links.
• Providing Products and Services. We use your personal information to provide
you with the Services in order to perform our contract with you, including to
process your payments, fulfill your orders, to send notifications to you related to
your account, purchases, returns, exchanges or other transactions, to create,
maintain and otherwise manage your account, to arrange for shipping, facilitate
any returns and exchanges and other features and functionalities related to your
account. We may also enhance your shopping experience by enabling Shopify to
match your account with other Shopify services that you may choose to use. In this
case, Shopify will process your information as set forth in its Privacy Policy and
Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing
and promotional purposes, such as to send marketing, advertising and
promotional communications by email, text message or postal mail, and to show
you advertisements for products or services. This may include using your personal
information to better tailor the Services and advertising on our Site and other
websites. If you are an EEA resident, the legal basis for these data processing
activities is our legitimate interest in selling our products, according to Art. 6 (1) (f)
GDPR.
• Security and Fraud Prevention. We use your personal information to detect,
investigate or take action regarding possible fraudulent, illegal or malicious
activity. If you choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly recommend that
you do not share your username, password, or other access details with anyone
else. If you believe your account has been compromised, please contact us
immediately. If you are an EEA resident, the legal basis for these data processing
activities is our legitimate interest in keeping our website secure for you and other
customers, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal
information to provide you with customer support and improve our Services. This
is in our legitimate interests in order to be responsive to you, to provide effective
services to you, and to maintain our business relationship with you according to
Art. 6 (1) (f) GDPR.
Like many websites, we use Cookies on our Site. For specific information about the
Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your
browser to remove or reject Cookies through your browser controls. Please keep in mind
that removing or blocking Cookies can negatively impact your user experience and may
cause some of the Services, including certain features and general functionality, to work
incorrectly or no longer be available. Additionally, blocking Cookies may not completely
prevent how we share information with third parties.
Contact Information
If you have any questions or concerns, contact us at:
Email: support@velru.com
Address: 30 N Gould St Ste R, WY, 82801